Frequently Asked Questions

Booking & Reservations

How do I book an activity?

You can book directly through our website by selecting your desired activity, choosing a date and time, and completing the checkout process. Alternatively, contact us via WhatsApp for personalized assistance.

How far in advance should I book?

We recommend booking at least 24-48 hours in advance to ensure availability. For larger groups or peak season dates, booking 1-2 weeks ahead is advisable.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking up to 24 hours before the scheduled activity for a full refund. Cancellations within 24 hours may be subject to charges.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment can be made online during booking or on the day of the activity.

Do I need to pay a deposit?

For most activities, full payment is required at the time of booking. For large group bookings, we may accept a deposit with the balance due before the activity date.

Activities & Services

What is included in the price?

All our activities include door-to-door pickup and drop-off from your accommodation in Riga. Specific inclusions vary by activity and are listed on each service page.

What should I wear/bring?

Requirements vary by activity. Specific recommendations are provided on each activity page and in your booking confirmation email.

Are your activities suitable for all fitness levels?

We offer activities for all fitness levels. Each activity page indicates the difficulty level and any physical requirements.

Groups & Special Requests

Do you accommodate large groups?

Yes! We specialize in group activities including stag/hen parties, corporate events, and team building. Contact us for customized packages.

Can you arrange custom experiences?

Absolutely! We can create bespoke experiences tailored to your group’s interests and requirements. Contact us to discuss your ideas.

Contact & Support

How can I contact you?

The fastest way to reach us is via WhatsApp. You can also email us or use the contact form on our website. We typically respond within 2-4 hours during business hours.

What if I have questions during my activity?

Our guides and staff are always available to assist you. In case of emergencies, you’ll have a direct contact number provided with your booking confirmation.